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Accessibility declaration

The Ombudsman Pensions strives to make its websites accessible, in accordance with the law of 19 July 2018 on the accessibility of the websites and mobile applications of public bodies.

This accessibility declaration applies to:

  • ombudsmanpensions.be
  • ombudsmanpensioenen.be
  • mediateurpensions.be

Compliance status

Although this site presents few accessibility problems, it only partially meets level AA of the accessibility requirements as described in the Web Content Accessibility Guidelines 2.1 level AA.

Restrictions and alternatives


Although most of the documents on the site are sufficiently accessible, some do not reach the required level AA.

Due to the volume of documents and the complexity of the content, checking and modifying each document would incur excessive costs.

However, each new and/or essential document will be thoroughly checked and, as far as possible, adapted to the required level of accessibility.


Some videos do not yet have a transcript. This will be resolved as soon as possible.

Web forms

The site contains a web form that has not yet been optimised for web accessibility. This will be resolved as soon as possible.

Preparation of this accessibility statement

This accessibility statement was drawn up on 23/09/2020.

The accessibility statement was last revised on 02/10/2020.

Feedback and contact details

Ombudsman Pensions
Simon Bolivarlaan 30 bus 5
B- 1000 Brussels
Tel. 0032 (0)2 274 19 80

Enforcement procedure

Do you not get an answer or are you not satisfied with the answer you get? Then contact the Federal Ombuds Service: